Privacy Policy for AU and NZ Call Data

1. Who we are

[Counsel to insert: legal entity name, ABN/ACN, registered address, contact details for privacy enquiries. Reference both the Australian Privacy Act 1988 (APPs) and the New Zealand Privacy Act 2020 (IPPs) as applicable.]

2. Information we collect

[Counsel to insert: categories of personal information collected from operators (account data, billing data, business details) and from customers of those operators (name, phone number, service request details, call recordings and transcripts). Distinguish first-party collection from data passed to us by operators.]

DRAFT - pending counsel review

The "Get an instant call" form on the Tradies Line homepage collects a name, a phone number, and an optional business type. The phone number is used once to place a single outbound demo call. The raw phone number is not retained beyond 24 hours or the end of the call, whichever is sooner. After that period, the audit log retains only a one-way hash of the number, together with a request ID, the visitor's IP address, and the call outcome. No other personal data from the demo-call form is retained.

3. How we use your information

[Counsel to insert: lawful basis for processing under AU APPs and NZ IPPs. Purposes: service delivery (AI receptionist function), billing via Stripe, transactional SMS confirmation, dashboard display to operator. No use for marketing without separate consent.]

4. Call recordings and transcripts

[Counsel to insert: disclosure and consent posture for call recording. Reference the AI disclosure script used on every call (docs/specs/voice-disclosure-script.md). Retention period, operator access, deletion on account cancellation. Cross-reference §5 on third-party processors (Retell AI, Twilio).]

5. Third parties and processors

[Counsel to insert: named sub-processors and the data each receives. Retell AI (voice runtime, call transcripts), Twilio (carrier layer, phone number provisioning), Stripe (billing), SMS provider (booking confirmation SMS). Note that Retell and Twilio are US-based and identify cross-border transfer obligations under AU and NZ law.]

6. Cookies and analytics

[Counsel to insert: Cloudflare Web Analytics is cookie-free; no cookie banner is required for that service. If additional analytics or advertising tags are added in future, this section will be updated and a consent mechanism will be introduced.]

7. Your rights

[Counsel to insert: access, correction, and complaint rights under AU Privacy Act 1988 (APPs 12-13, OAIC complaint pathway) and NZ Privacy Act 2020 (IPPs 6-7, Privacy Commissioner complaint pathway). How to exercise rights: email address, response timeframe.]

8. Data retention and deletion

[Counsel to insert: retention periods for each data category. Account data retained while account is active plus a defined period post- cancellation. Call recordings and transcripts retention period. Deletion on written request. Stripe billing records subject to separate Stripe retention policy.]

DRAFT - pending counsel review

Phone numbers submitted via the "Get an instant call" form are not retained beyond 24 hours or the end of the demo call, whichever is sooner. After that point, the audit log keeps a one-way hash of the number, a request ID, the visitor's IP address, and the call outcome. These records are used only to enforce the per-number rate limit and to investigate abuse. The raw phone number cannot be recovered from the one-way hash.

9. Security

[Counsel to insert: reasonable security measures. Reference hosting on Cloudflare infrastructure, encrypted data in transit (TLS), and access controls. Honest posture: security is reasonable but no system is perfectly secure; users should contact us immediately if they suspect unauthorised access.]

10. Changes to this policy

[Counsel to insert: how and when we notify operators of material changes. Email notification at least 14 days before changes take effect for material changes. Continued use constitutes acceptance for non-material changes.]

11. Contact

For privacy enquiries, contact us at support@tradiesline.ai .