Frequently asked questions
Plain answers. If something is missing, email us at support@tradiesline.ai .
Does the customer know they are speaking to an AI?
Yes. Your virtual AI receptionist tells them early in the call, right after they say what they need, so your customer always knows. This is how we handle every call, and we believe it builds more trust than a surprise.
What happens if a customer wants to speak to a human?
By default there is no live human takeover, though you can enable it if needed. Otherwise, your virtual AI receptionist politely takes the caller's name, number, and details, including how urgent the job is, then ends the call. The lead appears in your dashboard so you can call them back. We alert you about urgent jobs via SMS while the caller is still on the line, so you can get on it fast.
Does my virtual AI receptionist know about my specific business?
Yes. Your virtual AI receptionist is set up with your business name, trade, working hours, and timezone, so it answers as your own front desk. It uses your business name when it picks up, and it only offers times that fit your working schedule.
What if my virtual AI receptionist gets something wrong?
It can misjudge a call. When it is uncertain, it captures a lead for you to call back rather than guessing a booking. Every call has a full transcript in your dashboard, so you can see exactly what happened. If something is wrong, email us at support@tradiesline.ai. That is the best way to reach us right now, and we read every report ourselves and fix fast.
What's included, and what if I go over?
You get 50 calls a month on Solo and 300 on Teams. Calls under 10 seconds are never counted, demo calls never count, and every call is capped at 10 minutes. Past your allowance your virtual AI receptionist keeps picking up, with voice billed at $0.40 per minute and extra SMS at $0.15 each at the end of the month. If you would rather stop at your allowance, flip one switch in your dashboard and we pause instead of billing.
Which messages does it answer?
Right now your virtual AI receptionist answers the chat on your own website. We give you a small snippet to add to your site, and the same AI that answers your phone answers the chat: it can book a job, reschedule or cancel one, and flag anything urgent for you straight away. More channels are on the way, and every conversation lands in the same inbox in your dashboard.
What if a customer needs to change a booking?
Update the job in your dashboard at any time. If the customer rings back, your virtual AI receptionist identifies them, takes the new details, and updates or cancels the booking for you.
How does it handle pricing and quotes?
Your virtual AI receptionist never gives the final quote. For jobs on your price list, it shares your set price as a guide; for custom work, it captures the details. It always tells the caller you will confirm the final price.
How do I forward my phone to Tradies Line?
You set conditional call forwarding on your mobile for busy, no-answer, and after-hours to the number we give you. Most carriers let you do this from the phone settings in a couple of steps, and we provide step-by-step instructions for the major AU and NZ carriers in your dashboard. Depending on your mobile plan, your carrier may charge for forwarded minutes; that charge is billed by your carrier and is not covered by your Tradies Line subscription.
What happens to my calls when I travel overseas?
Your virtual AI receptionist keeps working, because the forwarding happens on your carrier's network, not on your handset. One thing to watch is roaming: if your phone is switched on overseas, your carrier can charge you for each call that forwards while you are away. To avoid that, either switch the phone off (or turn roaming off) while you travel, or set your phone to divert every call before you fly. Your dashboard shows the divert-all code for your carrier, plus the code to switch it back when you are home.
What if my trade isn't shown on the site?
The trades shown are examples, not a limit. The product works for any trade or trade business where you miss calls while you are on the job. If you miss calls while you work, it is built for you.
Where are my calls stored, and who can hear them?
Calls and transcripts are saved against each job and visible only in your dashboard. We do not sell your data. See our Privacy Policy for details.
Can I try it before I pay?
Yes. Solo and Teams both come with a 7-day free trial and you do not need a card to start it. Nothing is charged automatically: when the 7 days are up you either subscribe or the trial simply stops. The trial includes a short demo-call budget so you can hear your virtual AI receptionist handle calls in your own trade.
How do I cancel?
You can cancel at any time from your dashboard settings. The cancel option is visible from day one, not buried in a support ticket. If you cancel during the trial period, there is no charge to your card.
What if my virtual AI receptionist books a job I can't do?
You set your services, prices, and availability, and your virtual AI receptionist books within them. Every job lands in your dashboard, so you can change or cancel it in seconds. If it books something it should not have, tell us at support@tradiesline.ai. We want the feedback, and we move fast to fix it.