Questions tradies ask us

It's the AI operating system and job management software for a trade business: jobs and dispatch, quotes, invoices and payments, customer records and one inbox for every message, in one place, with AI staff doing the admin. Wombo, your AI office manager, does the work across all of it when you type or talk to him. You check and send every quote and invoice. On paid plans, customer chat replies, and the booking texts and reminders you switch on, go out on their own.

Service work: call-outs, repairs, maintenance and regular visits. Electricians, plumbers, air con and HVAC, builders and carpenters on repairs and small jobs, painters, landscapers, cleaners, roofers, handymen, pool cleaners, pest control and the like. The trades on the site are examples, not a limit. It doesn't do deposits, progress claims or variations yet, so it isn't built for staged building or renovation projects.

Anywhere in Australia and New Zealand, in every city, town and suburb. It's built in Sydney by Linemill Solutions Pty Ltd. See local pages for some of the places our customers work.

Calls, transcripts and messages are saved against the customer and the job. Only people in your business can see them in your dashboard, plus our team when they need to help you. Our main database is in Sydney, and calls run through our voice AI and phone providers in the US. We don't sell your data. The Privacy Policy has the detail.

AI office manager (Wombo): does the work across the system when you type or talk to him: finds any job, quote, invoice or customer, drafts quotes and invoices from your price list for you to check and send, and updates jobs, customers and prices. On paid plans, he also answers website chat, WhatsApp, Messenger, Instagram and texts (Australia) in your business name, books jobs when booking is on, drafts email replies and flags anything urgent to you. AI receptionist: answers the calls you can't take on the number your customers already know, day or night, finds out the job and the suburb, books it into your calendar when booking is on and texts the customer a confirmation from your plan's texts. AI quoting: prices and drafts quotes from your own price list for you to send, and with follow-ups on, nudges customers before a quote expires. AI invoicing: drafts invoices with a pay link for you to send, and with reminders on, chases the unpaid ones.

No. Jobs, quotes, invoices, payments, customers and the inbox all work without it, and Free includes no calls at all. Move to a paid plan when you want your phone answered.

If a caller asks whether they're talking to a person, your AI tells them straight away that it's the AI receptionist for your business. In messages, Wombo says he's your AI assistant if asked. Calls are recorded, and your AI tells the caller so during the call. Our AI disclosure explains it for your customers.

The everyday office work. Find a job, quote, invoice or customer. Ask what's on tomorrow, who owes you money or which quotes are still out. Have him draft a quote priced from your price list, draft an invoice, set up a job or a customer for you to save, change a price, or get a reminder ready for an overdue invoice.

Either. Type to him, or tap to talk and speak to him, from any page in the dashboard, on your phone or your computer. Owners and office managers can use him.

No. He drafts them and you check and send, so nothing goes to a customer or moves money until you say so. On paid plans, the one thing he sends on his own is replies to customer messages in conversations assigned to him; new conversations go to him unless you change that in Settings, and sending a message takes one over. On Free, you reply to every conversation yourself.

Calls you don't pick up forward to it from the number your customers already ring. It answers in Australian English, or New Zealand English for NZ businesses, finds out what the job is and which suburb, and on a paid plan it can give a rough price from your price list if they ask. With booking on, it puts the job in your calendar and texts them a confirmation if you have texts left. Every call is recorded, and the summary lands in your inbox and on the job.

Yes. Calls you forward get answered nights, weekends and public holidays, unless the caller hides their number or you've blocked them. On paid plans, Wombo replies to messages around the clock while you have AI credits. Calls come out of your plan's monthly allowance; Free has none at all, just 5 test calls to try it.

English. Calls are answered in Australian English, or New Zealand English for NZ businesses. On paid plans, Wombo also replies to messages in English.

It takes their name, number and what they need, and tells them you'll call them back. If the job is urgent, it texts you while they're still on the line, as long as your business number is verified and you have texts left. It never commits you to a firm price; that stays with you.

It can't put them through during the call. It takes their details and how urgent the job is, tells them someone from your business will call back, and the lead lands in your inbox. Urgent jobs text you while the caller is still on the line, as long as your business number is verified and you have texts left.

Yes. It works from your business name and greeting, your hours, services and prices, the suburbs you cover and your booking rules, like buffers between jobs, minimum notice and how far ahead it can book. You choose its voice, and on a paid plan you can upload your own documents for it to answer from.

Yes, on paid plans, and only from your own price list. It's on by default and you can switch it off. It gives the price as a guide and tells the caller you'll confirm the final price. For custom work it takes the details so you can quote properly.

With booking on in your calendar, it finds their booking by their phone number and moves or cancels it for you. If you take bookings through a link, or booking is off, it takes their details for you to call back. You can also change any job yourself in the dashboard.

It can misjudge a call. If it can't lock in a time, it takes their details for you to call back. Every call has a recording and transcript, so you can see exactly what happened, and any job it books can be changed or cancelled in seconds. Tell us at support@tradiesline.ai and we'll look into it.

Website chat, WhatsApp, Facebook Messenger, Instagram and email, all in one inbox. On paid plans, calls and two-way texts (Australia) join them, and Wombo replies in your business name, books the job when booking is on, drafts email replies for you to send, and flags anything urgent to you.

Yes. Open any conversation and reply from the inbox. On paid plans, your reply takes it over from Wombo, so he stops answering there. Calls, messages and emails from the same customer sit together, so you see the whole story before you answer.

Both. Free has one login, Starter five, and Pro and Enterprise unlimited. Add crews with their own calendars, move jobs between them on the day board, and send each person their day's jobs by text or email. Subcontractors don't need a login.

On Free and Starter, every job you schedule goes into your Google or Outlook calendar, and the AI checks it before it offers a time. Jobs the AI books go in too once you switch on Sync booked jobs in Settings. On Pro and Enterprise, only the jobs you're rostered on go in. Invoices can sync to Xero, and booked jobs can land in ServiceM8.

Yes. Repeat a job weekly, fortnightly or monthly, and change the pattern later from the job itself.

Yes. It runs in the browser and installs on a phone like an app. Each tech sees only their own jobs, and on a small screen the day shows as a run sheet.

Build it from your price list, on a job or on its own, or ask Wombo to draft it. It goes out by email as a link to a page where your customer can view, download, accept or decline it. When they accept, it becomes a job ready to schedule.

Yes, if you turn follow-ups on. Customers who haven't answered get a reminder by email or text before the quote expires, and it stops once they accept or decline.

Yes. They carry your ABN or NZBN and a GST line, with prices shown GST-inclusive or exclusive the way you set them. Not sure you need GST yet? See when tradies have to register.

Ask Wombo "who owes me money?" and he lists your overdue invoices, or open Invoices to see what's still unpaid. Turn on reminders and the chasing happens for you, by email first and, with TradiesLine Pay connected, by text and short AI calls from your plan's allowance.

Invoices you email from Tradies Line carry a pay link. With TradiesLine Pay on, your customer pays by card, Apple Pay or Google Pay, or with Afterpay or Klarna where available, the money lands in your own account less the fees in our Terms, and the invoice marks itself paid. With Pay off, the page shows your bank details if you've added them. With Xero connected, a copy also lands there for your books.

Turn reminders on and unpaid invoices get followed up for you: three emails first, then, with TradiesLine Pay connected, two texts and up to five short AI calls on weekdays that text the pay link. The texts and calls come out of your plan's allowance. It stops the moment the invoice is paid, and you can switch it off for any single invoice. Invoices synced to Xero get chased the same way, so turn off Xero's own reminders. How to chase an unpaid invoice covers what comes after, from a letter of demand to small claims.

Yes. With Xero connected, invoices still go out from Tradies Line with a pay link, and a copy syncs to Xero for your books. Mark it paid in Xero and it comes back marked paid here too, and we chase it like any other invoice, so turn off Xero's own reminders.

Yes. Upload a spreadsheet, up to 1,000 rows at a time, and it works out which column is which. You check the match and import. On Free, imported customers count toward your 50.

Yes. A commercial client gets a company record with its ABN or NZBN and its people linked to it, and every job, quote and invoice stays on that record.

Yes. Search by name, phone, email, or quote or invoice number, across customers, companies, jobs, quotes, invoices and your price list.

You add your business details, services and prices in the dashboard. If you want your phone answered, you also turn on call forwarding from your mobile, and the dashboard shows the steps for your carrier.

No. You keep the number your customers already ring and forward it to Tradies Line when you're busy or don't answer, using your carrier's forwarding codes or phone settings. Turn it off the same way. Your carrier may charge for forwarded minutes; we don't.

Set conditional call forwarding on your mobile for busy, no answer and unreachable. Most carriers let you do it with one dial code, and your dashboard has the steps for the major Australian and New Zealand carriers, with a code to switch it back off. See the codes for each carrier.

Your AI receptionist keeps working, because forwarding happens on your carrier's network, not your handset. Watch roaming: if your phone is on overseas, your carrier can charge for each call that forwards. Switch roaming off, or divert every call before you fly. Your dashboard shows the divert-all code for your carrier and the code to switch it back.

Free to start, with no card and no time limit. Calls and texts come with a paid plan, and prices exclude GST. See pricing for what each plan costs and includes.

Yes. Free is a real plan, not a trial: no card and no time limit. It includes 5 test calls to hear your AI receptionist; move to a paid plan when you want it answering real calls.

One credit is one answer the AI writes: a reply to a customer message (paid plans), a draft or rephrase for you, or a typed answer from Wombo in your dashboard. Talking to Wombo uses one credit per 30 seconds. Phone calls never use credits; they come out of your calls allowance.

For Australian businesses, yes. Prices exclude GST, so Australian businesses pay 10% GST on top. New Zealand businesses pay no GST. Australian businesses pay in Australian dollars and New Zealand businesses in New Zealand dollars, at the same numbers.

Yes. Every account starts on Free. Move to Starter or Pro from Billing in your dashboard whenever you're ready, and switch between them later. Enterprise is set up with our team.

Each plan has a monthly allowance of calls, texts and AI credits. If one runs out before the month resets, it pauses until the month rolls over; on Pro and Enterprise you can top up instead, so there's no surprise bill.

Cancel a paid plan any time from your dashboard settings, no lock-in. You drop to Free at the end of your billing period and your data stays. Free has no calls, and once you've made 50 customers, quotes or invoices you can't add more until you upgrade.

We don't refund part months, since you keep your paid plan until the period ends. If we charge you and can't get your AI receptionist working, we fix it first and refund the affected period in full if we can't. Unused top-ups expire after 30 days and aren't refunded. None of this limits your rights under Australian or New Zealand consumer law. The full policy is in our terms.