Shared inbox Every message in one place, and answered.
Tradies Line is a shared inbox for trade businesses. Calls, WhatsApp, Messenger, Instagram, email and website chat land in one place, and on paid plans Wombo can reply in your business name.
No card, no time limit.
The inbox, in short
Tradies Line has a shared inbox for trade businesses in Australia and New Zealand. Every customer conversation lands in it, whatever app they used, and calls and messages from the same person sit together. On paid plans, Wombo answers in your business name in the conversations assigned to him; you can step into any conversation, on any plan, any time.
How shared inbox apps for tradies compare| Channels | Calls, website chat, WhatsApp, Messenger, Instagram, email |
|---|---|
| Texts | Two-way, in Australia on paid plans, on your AI number |
| Who replies | Wombo (paid plans), in your business name, in conversations assigned to him |
| Gmail, Outlook or any IMAP mailbox; replies drafted for you to send on paid plans | |
| Booking | On paid plans, Wombo books the job when booking is on |
| Urgent | Flagged to you straight away |
| You | Take over any conversation, any time |
Six apps between jobs
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The message you missed
It came in on Instagram on Saturday. You saw it on Tuesday.
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Replying from the roof
Typing back to a customer with one hand while the other holds a ladder.
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Who said what?
Half the job details are in a text and the other half are in a Facebook message.
One Wombo on every channel
On paid plans, whichever app your customer picks, Wombo answers in your business name. He knows your prices, your hours and the suburbs you cover, books the job when booking is on, and tells you straight away when something can't wait.
The whole conversation in one place
Open a customer and the call, the WhatsApp and the email are in one thread, with the recording, the transcript and a short summary of every call. Reply yourself, or let Wombo carry on (paid plans).
- On paid plans, reply in any conversation and Wombo stops answering there
- Resolve a conversation when it's done, reopen it if they write back
- Block a caller and their calls stop reaching you
Questions about the inbox
Which messages does it answer?
Website chat, WhatsApp, Facebook Messenger, Instagram and email, all in one inbox. On paid plans, calls and two-way texts (Australia) join them, and Wombo replies in your business name, books the job when booking is on, drafts email replies for you to send, and flags anything urgent to you.
Can I reply to customers myself?
Yes. Open any conversation and reply from the inbox. On paid plans, your reply takes it over from Wombo, so he stops answering there. Calls, messages and emails from the same customer sit together, so you see the whole story before you answer.
Does the customer know it's an AI?
If a caller asks whether they're talking to a person, your AI tells them straight away that it's the AI receptionist for your business. In messages, Wombo says he's your AI assistant if asked. Calls are recorded, and your AI tells the caller so during the call. Our AI disclosure explains it for your customers.
Does it answer at night and on weekends?
Yes. Calls you forward get answered nights, weekends and public holidays, unless the caller hides their number or you've blocked them. On paid plans, Wombo replies to messages around the clock while you have AI credits. Calls come out of your plan's monthly allowance; Free has none at all, just 5 test calls to try it.
Does Wombo send quotes and invoices on his own?
No. He drafts them and you check and send, so nothing goes to a customer or moves money until you say so. On paid plans, the one thing he sends on his own is replies to customer messages in conversations assigned to him; new conversations go to him unless you change that in Settings, and sending a message takes one over. On Free, you reply to every conversation yourself.
The rest of the office
Your AI staff
Ready to hand the office over?
Jobs, quotes, invoices and every customer message in one place, with Wombo doing the admin while you're on the tools.
Start freeNo card, no time limit.